Hi there, can you help me with my luggage pick-up?

Of course, I'm happy to assist you. Which airline did you fly with?

I flew with Delta, and my suitcase should be at terminal 3. Can you confirm that for me?

Yes, I can check that for you. Can you please tell me your name and your baggage tag number?

My name is John Smith, and the tag number is DL123456.

Alright, according to our system, your suitcase has been transferred to the baggage claim area at terminal 3. Would you like me to give you directions to that area?

Yes please, that would be great.

Alright, you want to take the escalator down to the ground level, and then just follow the signs that say "Baggage Claim."

Great, thanks for your help!

You're welcome, is there anything else I can help you with?

No, that's all for now. Thanks again.

No problem, enjoy the rest of your day and have a safe trip!